Privacy Policy

隐私政策

Effective date: May 27, 2026. This policy explains how Bigglesworth Tech Limited handles personal data for Gaga.

生效日期：2026 年 5 月 27 日。本政策说明 Bigglesworth Tech Limited 如何处理 Gaga 相关个人数据。

1. Scope and controller

This Privacy Policy applies to Gaga websites, apps, TestFlight builds, support channels, and related services. The data controller is Bigglesworth Tech Limited, registration number 77649784, Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong.

This policy is also our personal information collection statement. It describes the purposes of collection, main classes of recipients, retention approach, and how to request access or correction.

Controller Bigglesworth Tech Limited is responsible for Gaga personal data handling.
No sale We do not sell personal data. Service providers may process data only to help operate Gaga.
Request rights Users can request access, correction, deletion, and other rights through [email protected].

2. Information we collect

Some data is required to create an account, keep Gaga safe, or provide the live matching experience. Other data is optional and depends on the profile details, permissions, and features you choose to use. If required data is not provided, some features may not work.

  • Account data: phone number, sign-in identifiers, authentication records, account status, and security settings.
  • Profile data: name or nickname, age, gender, photos, interests, country or region, profile preferences, and other details you choose to add.
  • Interaction data: matching events, in-app actions, live interaction metadata, messages or communication metadata, reports, blocks, support requests, and moderation history.
  • Device and log data: device model, operating system, app version, IP address, approximate location derived from IP, diagnostics, crash logs, and security signals.
  • Permission data: camera, microphone, photo, contacts, notification, or location permission status when you choose to enable relevant features.
  • Payment data: if paid features are introduced, transaction identifiers and entitlement records. Store providers process payment card details directly.

3. Sources of information

We collect information directly from you, automatically from your device or use of Gaga, from app stores or sign-in providers when you use them, from other users when they interact with or report an account, and from service providers that help us operate, secure, moderate, or support the service.

4. How we use information

We use personal data to create and secure accounts, provide matching and communication features, personalize the product, process reports and blocks, detect abuse, enforce the Terms and Community Guidelines, provide support, comply with legal obligations, improve reliability, and understand product performance.

Account operationSign-in, profile display, matching preferences, app settings, deletion requests, and support routing.
Safety and moderationReport review, block handling, underage detection, abuse prevention, fraud prevention, and enforcement records.
ReliabilityCrash diagnosis, security logs, app performance, product analytics, and beta quality improvements.
ComplianceLegal requests, rights requests, record retention, dispute handling, and protection of users or the public.

5. Legal bases and consent

Where applicable law requires a legal basis, we rely on performance of a contract, your consent, legitimate interests in operating and protecting Gaga, compliance with legal obligations, and protection of vital interests or public safety in urgent situations. You may withdraw consent where processing is based on consent, but withdrawal does not affect processing already completed before withdrawal.

6. Sharing and processors

We do not sell personal data. We may share data with service providers that help operate Gaga, including hosting, cloud infrastructure, analytics, crash reporting, authentication, customer support, safety tooling, moderation, email delivery, and app store providers. We may also share data if required by law, to protect users or the public, to investigate abuse or fraud, or as part of a corporate transaction.

When we use processors or service providers, we expect them to handle personal data only for authorized purposes and with appropriate confidentiality, security, and retention obligations. We may disclose limited data to another user only where the product function requires it, for example profile display, matching, or communication features.

7. International transfers

Gaga may be operated using systems and vendors in Hong Kong and other locations. When data is transferred across borders, we use contractual, organizational, and technical safeguards appropriate to the data and processing risk.

8. Retention and deletion

We keep personal data only as long as reasonably needed for the purposes described in this policy, including account operation, safety, legal compliance, security, dispute handling, and fraud prevention. Account deletion begins a 30-day pending period. After that period, we delete or anonymize account data unless limited retention is necessary for safety, legal, security, or compliance reasons.

Active account dataKept while the account is active and needed to provide Gaga.
Deleted account dataDeleted or anonymized after the 30-day pending period unless limited retention is necessary.
Safety recordsMay be retained longer to prevent repeat abuse, investigate reports, preserve evidence, or comply with law.
DiagnosticsKept only as long as needed for beta quality, security, and reliability analysis.

9. Security

We use technical and organizational measures designed to protect personal data, including access controls, logging, encryption where appropriate, and review of safety-sensitive access. No online service can guarantee perfect security, so you should keep your login credentials secure and report suspected account compromise promptly.

10. Direct marketing

We do not currently operate paid commercial features or third-party advertising. If we later send direct marketing, use personal data for direct marketing, or transfer personal data to a third party for that purpose where consent is required, we will provide the required notice and obtain the required consent. You can opt out of marketing communications through the provided unsubscribe method or by contacting [email protected].

11. Website analytics and cookies

Our website may use essential technologies needed to deliver pages and security protections. If we add non-essential analytics or advertising cookies later, we will update this policy and provide controls where required by law.

12. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also withdraw consent where processing is based on consent. To make a request, contact [email protected]. We may need to verify your identity before fulfilling the request, and we will respond within the timeframe required by applicable law.

If we cannot fulfill a request in whole or in part, we will explain the reason where required or appropriate, for example where identity cannot be verified, the request conflicts with safety preservation, or retention is required by law.

13. Adults only

Gaga is not intended for minors and must not be used by anyone under 18. If you believe a minor has created an account or that a minor is at risk, report it in the app or contact [email protected].

14. Questions and complaints

Please contact us first so we can review and respond to privacy concerns. Depending on your location, you may also have the right to contact a local privacy regulator.

15. Changes

We may update this policy as Gaga changes. If a change is material, we will provide notice through the website, app, or another appropriate channel.

16. Contact

Privacy requests: [email protected]. General support: [email protected]. Legal notices: [email protected].

1. 适用范围与控制者

本隐私政策适用于 Gaga 官网、App、TestFlight 版本、支持渠道及相关服务。个人数据控制者为 Bigglesworth Tech Limited，公司注册编号 77649784，注册地址 Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong。

本政策同时作为个人信息收集声明，说明收集目的、主要接收方类别、保存方式，以及如何请求访问或更正个人数据。

控制者 Bigglesworth Tech Limited 负责 Gaga 相关个人数据处理。
不出售 我们不出售个人数据。服务提供商仅可为运营 Gaga 的授权目的处理数据。
可提出请求 用户可通过 [email protected] 请求访问、更正、删除和其他隐私权利。

2. 我们收集的信息

部分数据是创建账号、保护 Gaga 安全或提供实时匹配体验所必需的；其他数据取决于您选择填写的资料、授予的权限和使用的功能。如果未提供必要数据，部分功能可能无法使用。

  • 账号数据：手机号、登录标识、认证记录、账号状态和安全设置。
  • 资料数据：姓名或昵称、年龄、性别、照片、兴趣、国家或地区、资料偏好，以及您主动填写的其他信息。
  • 互动数据：匹配事件、App 内操作、实时互动元数据、消息或通信元数据、举报、拉黑、支持请求和审核记录。
  • 设备与日志数据：设备型号、操作系统、App 版本、IP 地址、基于 IP 的大致位置、诊断信息、崩溃日志和安全信号。
  • 权限数据：当您启用相关功能时，可能涉及相机、麦克风、照片、通讯录、通知或位置权限状态。
  • 支付数据：如未来推出付费功能，我们可能处理交易标识和权益记录。银行卡等支付信息由应用商店或支付服务商直接处理。

3. 信息来源

我们可能从您直接提供的信息、您的设备和 Gaga 使用情况、您使用的应用商店或登录服务、与您互动或举报账号的其他用户，以及帮助我们运营、安全、审核或支持服务的提供商处获取信息。

4. 我们如何使用信息

我们使用个人数据来创建和保护账号，提供匹配与通信功能，进行产品个性化，处理举报和拉黑，识别滥用，执行服务条款和社区规范，提供支持，履行法律义务，提升可靠性，并理解产品表现。

账号运营登录、资料展示、匹配偏好、App 设置、删除请求和支持分流。
安全与审核举报审核、拉黑处理、未成年人识别、滥用防控、反欺诈和处理记录。
可靠性崩溃诊断、安全日志、App 性能、产品分析和测试质量改进。
合规法律请求、权利请求、记录保存、争议处理，以及保护用户或公众。

5. 处理依据与同意

在适用法律要求处理依据时，我们可能基于履行合同、您的同意、运营和保护 Gaga 的合法利益、履行法律义务，以及在紧急情况下保护重大利益或公共安全来处理个人数据。若处理基于同意，您可以撤回同意；撤回不影响撤回前已经完成的处理。

6. 共享与处理方

我们不出售个人数据。我们可能与帮助运营 Gaga 的服务提供商共享数据，包括托管、云基础设施、分析、崩溃报告、认证、客户支持、安全工具、审核、邮件发送和应用商店服务商。我们也可能在法律要求、保护用户或公众、调查滥用或欺诈，或公司交易中共享数据。

我们使用处理方或服务提供商时，会要求其仅为授权目的处理个人数据，并承担适当的保密、安全和保存义务。我们可能仅在产品功能需要时向其他用户披露有限数据，例如资料展示、匹配或通信功能。

7. 跨境传输

Gaga 可能使用位于香港及其他地区的系统和供应商运营。当数据跨境传输时，我们会根据数据和处理风险采取适当的合同、组织和技术保护措施。

8. 保存与删除

我们仅在实现本政策所述目的所需的合理期限内保存个人数据，包括账号运营、安全、法律合规、信息安全、争议处理和反欺诈。账号删除请求会进入 30 天待删除期。待删除期结束后，我们会删除或匿名化账号数据，但为安全、法律、信息安全或合规目的需要有限保留的除外。

活跃账号数据在账号活跃且提供 Gaga 所需期间保存。
已删除账号数据30 天待删除期后删除或匿名化，但必要的有限保留除外。
安全记录可能为防止重复滥用、调查举报、保留证据或依法合规而保留更长时间。
诊断信息仅在测试质量、安全和可靠性分析所需期间保存。

9. 安全

我们采用技术和组织措施保护个人数据，包括访问控制、日志、适当情况下的加密，以及对安全敏感访问的审查。任何线上服务都无法保证绝对安全，因此您应保护登录凭证，并在怀疑账号被盗用时及时报告。

10. 直接营销

我们目前未运营付费商业化功能或第三方广告。如果未来发送直接营销、为直接营销使用个人数据，或在法律要求同意的情况下向第三方转移个人数据用于直接营销，我们会提供所需通知并取得所需同意。您可通过提供的退订方式或联系 [email protected] 选择退出营销通信。

11. 网站分析与 Cookie

官网可能使用提供页面和安全保护所必需的技术。如果未来加入非必要分析或广告 Cookie，我们会更新本政策，并在法律要求时提供控制选项。

12. 您的隐私权利

根据您所在地法律，您可能有权访问、更正、删除、限制处理、反对处理，或获取个人数据副本。在基于同意处理数据的情况下，您也可以撤回同意。请发送邮件至 [email protected] 提出请求。处理请求前，我们可能需要核验您的身份，并会在适用法律要求的期限内回应。

如果我们无法全部或部分满足请求，我们会在法律要求或适当情况下说明原因，例如身份无法核验、请求与安全证据保存冲突，或法律要求继续保留。

13. 仅限成年人

Gaga 不面向未成年人，未满 18 周岁者不得使用。如果您认为未成年人创建了账号，或未成年人处于风险中，请在 App 内举报或联系 [email protected]。

14. 问题与投诉

如有隐私问题，请先联系我们，以便我们审核并回应。根据您所在地区，您也可能有权联系当地隐私监管机构。

15. 变更

我们可能随着 Gaga 的变化更新本政策。如果变更重大，我们会通过官网、App 或其他适当渠道进行通知。

16. 联系我们

隐私请求：[email protected]。一般支持：[email protected]。法律通知：[email protected]。