Delete Account

In app Open Profile, Account and Security, then Delete Account to start deletion.

On web If you cannot access the app, email [email protected] to request account and associated data deletion.

30 days Deletion enters a pending period before permanent deletion or anonymization is completed.

1. How to request deletion

In the Gaga app, open your profile, go to Account and Security, then choose Delete Account. Review the notice and confirm Delete My Account to start deletion.

ProfileOpen Personal Center from the app.

Account and SecurityOpen account controls and deletion options.

Delete My AccountConfirm the request after reading the deletion notice.

2. Web deletion request

If you cannot access the app, send an account deletion request to [email protected]. Ask us to delete your Gaga account and associated account data. Include the phone number, sign-in method, or other account identifier linked to the account. Do not send passwords, payment card details, or sensitive identity documents unless we specifically request them through a secure process.

We may need to verify that you control the account before processing deletion. If you have multiple accounts, identify each account you want deleted.

3. 30-day pending period

After you submit the deletion request, the account deletion process starts and your account is placed in a deactivated state. The pending period lasts 30 days. During this period, the account may be inaccessible and other users should not be able to interact with it normally.

4. What is deleted

After the pending period, we delete or anonymize account data associated with your Gaga account, including profile information, account identifiers, matching history, and other user data where deletion is technically and legally possible.

AccountSign-in identifiers, profile, preferences, and account status.

Product activityMatching history, blocks, app settings, and interaction records tied to the account where deletion is possible.

SupportRoutine support tickets tied only to account operation, unless retention is needed for legal, safety, or dispute reasons.

5. What may be retained

Some data may be retained for a limited period where necessary for legal compliance, safety investigations, security logs, fraud prevention, dispute handling, payment or tax records if paid features later launch, or enforcement of our Terms and Community Guidelines. We may also keep anonymized or aggregated data that no longer identifies you.

6. Canceling deletion

If you change your mind during the 30-day pending period, contact support promptly from the same account email or phone number. After permanent deletion is completed, restoration may not be possible.

7. Support fallback

For deletion status, access problems, or privacy questions, contact [email protected] or [email protected]. We will process verified requests within the timeframe required by applicable law.

App 内 打开 Profile，进入 Account and Security，再选择 Delete Account 开始删除。

网页请求 如果无法访问 App，可发送邮件至 [email protected] 请求删除账号及关联数据。

30 天 删除会进入待删除期，之后完成永久删除或匿名化。

1. 如何申请删除

在 Gaga App 中打开个人中心，进入 Account and Security，然后选择 Delete Account。阅读提示后确认 Delete My Account，即可开始删除流程。

Personal Center从 App 打开个人中心。

Account and Security进入账号控制和删除选项。

Delete My Account阅读删除说明后确认请求。

2. 网页删除请求

如果无法访问 App，请向 [email protected] 发送账号删除请求，说明希望删除 Gaga 账号及相关账号数据。请提供与账号关联的手机号、登录方式或其他账号标识。除非我们通过安全流程明确要求，请不要发送密码、银行卡信息或敏感身份证件。

处理删除前，我们可能需要核验您控制该账号。如果您有多个账号，请说明希望删除的每个账号。

3. 30 天待删除期

提交删除请求后，账号删除流程将开始，账号会进入停用状态。待删除期为 30 天。在此期间，账号可能无法访问，其他用户通常也无法继续与该账号互动。

4. 会删除哪些数据

待删除期结束后，我们会删除或匿名化与 Gaga 账号相关的数据，包括个人资料、账号标识、匹配历史，以及在技术和法律上可删除的其他用户数据。

账号登录标识、资料、偏好和账号状态。

产品活动匹配历史、拉黑、App 设置，以及可删除的账号相关互动记录。

支持请求仅与账号运营相关的普通支持工单，但法律、安全或争议原因需要保留的除外。

5. 可能保留哪些数据

出于法律合规、安全调查、安全日志、反欺诈、争议处理、未来付费功能涉及的支付或税务记录，或执行服务条款和社区规范的必要，部分数据可能在有限期限内保留。我们也可能保留不再识别您身份的匿名或汇总数据。

6. 取消删除

如果您在 30 天待删除期内改变主意，请尽快通过同一账号邮箱或手机号联系支持。永久删除完成后，账号可能无法恢复。

7. 支持渠道

如需查询删除状态、处理访问问题或提出隐私问题，请联系 [email protected] 或 [email protected]。我们会在适用法律要求的期限内处理经核验的请求。